prco
Team Leader - Customer Service
Lafayette, California
Sponsorship not specifiedDetected 4 hours ago
Process ImprovementHRISCustomer SupportLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementMentoringAdaptability
About the role
- The Customer Service Team Lead provides day-to-day leadership and operational support for the administrative team by coordinating workloads, ensuring accuracy, improving processes, and serving as the primary resource for staff.
- This is a working leadership role that actively participates in daily administrative operations while providing guidance, training, and support to ensure the department operates efficiently.
Responsibilities
- Promote teamwork and maintain a positive, professional work environment.
- Administrative Support & Working Lead Responsibilities
- Maintain a thorough working knowledge of all Customer Service Team Member responsibilities and procedures.
- Lead by example by consistently demonstrating accuracy, efficiency, professionalism, and excellent customer service.
- Operational Knowledge & Support
- Perform the same core administrative duties as Customer Service Team Members, including batch processing, daily task completion, customer and dealer phone support, email correspondence, payment processing, and other operational duties as business needs require.
Requirements
- Successful completion of Customer Service Team Member training and demonstrated proficiency in all administrative functions required.
- Previous administrative or office operations experience required.
- Strong understanding of office procedures, workflow management, and customer service principles.
- Ability to learn and become an expert in company systems, billing processes, products, and procedures.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Previous leadership, mentoring, or Team Lead experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational, analytical, and problem-solving skills.
- High level of accuracy, attention to detail, and sound judgment.
- Proficient in Google Suite.
- Ability to maintain confidentiality and exercise professionalism at all times.
- Core Competencies:
- Leadership & Coaching
- Accountability
Company info
- Lead leads by example, promotes accountability, and helps create an organized, productive, and customer-focused work environment.
- Essential Responsibilities:
- Team Leadership
- Coordinate and assign daily, weekly, and batch work assignments to ensure work is distributed fairly and efficiently.
- Delegate responsibilities confidently while maintaining accountability, fairness, and consistency.
- Monitor team productivity and workflow to ensure deadlines, accuracy, and service standards are consistently met.
- Serve as the primary resource for administrative staff by answering questions, providing guidance, and assisting with complex issues.
- Develop and maintain a strong understanding of PRco's internal systems, products, billing processes, procedures, and administrative workflows.
This listing is sourced directly from prco's careers page and normalized into a canonical job model.