Lila Sciences

Lila Sciences

(Associate) Director, Customer Program Management, Physical Sciences

Cambridge, MA USA · Director · Full-time

Sponsorship not specified$148k-$224kDetected 26 days ago
Machine LearningLLMsProject ManagementAccount ManagementBusiness DevelopmentRecruitingMechanical DesignResearchLeadershipCommunicationMentoring

About the role

  • This is not a lightweight, account management role.
  • Our engagements are deeply technical and highly consultative, and the customer relies on you to understand where the science is, where the program is headed, and what it will take to get there.
  • You'll coordinate across a wide set of internal teams (e.g., AI/ML researchers, experimentalists, automation and hardware engineers, software, product) while owning the customer relationship end to end and shaping where it grows next.

Responsibilities

  • Own end-to-end delivery across multiple concurrent projects under a single partnership timelines, resourcing, milestone tracking, dependency & risk management.
  • Help build the operating model for customer delivery at
  • Proven ability to influence without authority and drive alignment across cross-functional teams.
  • Demonstrated ability to thrive and build amid ambiguity and rapid growth; able to create structure where little exists and to turn one-off solutions into repeatable processes.

Requirements

  • Experience with LLMs and point of view on how AI and automation are changing how technical work gets delivered

Compensation

  • We offer competitive base compensation with bonus potential and generous early-stage equity.
  • Your final offer will reflect your background, expertise, and expected impact.
  • USD salary ranges apply only to U.S.-based positions; international salaries are set to local market.
  • Expected Base Salary Range
  • Lila Sciences is building Scientific Superintelligence™ to solve humankind's greatest challenges.
  • We believe science is the most inspiring frontier for AI.

Benefits

  • Serve as the primary contact and trusted operational interface for the customer, owning the health and trajectory of the relationship over time.
  • Full-time employees outside the U.S. receive a comprehensive benefits program tailored to their region.

Company info

  • Your Impact at LILA
  • Lila Sciences is building a new Customer Delivery & Success function, and we're looking for an Associate Director / Director, Customer Program Management to lead delivery for our physical sciences customer partnerships.
  • In this role, you're bringing LILA's science into the real world with customers.
  • This is a senior, hands-on role that sits at the center of high-value, multi-year customer engagements: you will be the primary face of LILA to the customer, the operational owner of a complex program spanning multiple concurrent projects, and a founding contributor to how LILA delivers for customers as we scale.
  • Outstanding communication skills, with the ability to distill complex technical and operational information for diverse audiences, from working scientists to executive leadership to customers.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
Apply directly at Lila Sciences →Create a free account for alerts like thisView Lila Sciences immigration profile

This listing is sourced directly from Lila Sciences's careers page and normalized into a canonical job model.