Studio 613, Inc.

Inbound Call Center Agent (Remote)

Atlanta, GA, United States · Contract

Work authorization requiredDetected 2780 days ago

Customer SupportResearchCommunicationTime ManagementOrganizational Skills

About the role

Our opportunities are open to customer service agents across the United States with the exception of agent in CA, CT, MD, MA, NY, OR, and WI.
We contract only highly skilled agents who are able to work independently and are able to provide top notch customer service solutions long-term and on-demand.

Must be a US citizen and currently reside in the United States
Knowledge of labor and employment laws
Must be clear of any felonies and any offense that includes fraud or theft
Monitor display of 17-19" (non-widescreen) or 19-20" (widescreen) are required
Participation M-F is required.
Must be well organized, resourceful and have excellent communication & relationship building skills.
For over 5 years, Studio 613, Inc. has continuously made remarkable strides in recruiting only the top virtual administrative and customer service agents to service our small and large business clientele.

Minimum 6 months customer service/technical troubleshooting expertise or proven technical ability
A quiet workspace, ergonomic chair, and desk.
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Thrives on a team where expertise is shared and feedback is welcomed
Effective time management including ability to multi-task, organize and prioritize
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction.

This listing is sourced directly from Studio 613, Inc.'s careers page and normalized into a canonical job model.