Gierd Inc
Customer Service Representative (Hybrid) — Sandpoint, ID
SANDPOINT, ID
Sponsorship not specifiedDetected 19 days ago
CRMExcelCustomer SupportLeadershipCommunicationOrganizational SkillsMicrosoft Office
About the role
- The ideal candidate is a highly organized self-starter with 1 - 3 years of relevant experience who is comfortable working within a team in a fast-paced digital/e-commerce environment.
Responsibilities
- Manage and resolve marketplace inquiries, return requests, and refund denials, to protect seller funds and status, ensuring accurate, well-documented submissions.
- About Gierd Inc At Gierd, we partner with leading sellers to protect their business, strengthen marketplace performance, and deliver exceptional buyer experiences.
- Role Overview Gierd is seeking a detail-oriented team player with exceptional judgment to manage customer service on eBay, Amazon, Walmart and other online marketplaces.
Requirements
- Take ownership of achieving individual and customer performance targets and KPIs, ensuring accountability for all required SLA standards.
- Minimum of 2-3 years of experience in e-commerce, online sales, customer service, or equivalent.
- Must have strong written and verbal communication skills.
- Must have excellent interpersonal skills with the ability to work efficiently and effectively within a collaborative, cross-functional environment.
- Ability to work independently and collaboratively in a fast-paced environment Experience with CRM Platforms, such as Zendesk.
- Qualifications Minimum of 2-3 years of experience in e-commerce, online sales, customer service, or equivalent.
Nice to have
- Proficiency in Microsoft Office or Google Workspace, including Excel or Sheets, plus the ability to quickly learn and work with new systems and software.
- Experience with troubleshooting/tech support is a plus.
Benefits
- This proactive approach safeguards sellers' account health metrics while providing comprehensive support for return management, refunds, troubleshooting, cancellations, replacements, and issue resolution.
Company info
- Handle customer inquiries by CRM, telephone, email, online chat, online Q&A, and any other relevant means of communication with buyers and our Customers.
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This listing is sourced directly from Gierd Inc's careers page and normalized into a canonical job model.