Databento

Databento

Technical Support Engineer (L1/Frontline Support)

Remote / Boston / Salt Lake City / San Francisco / New York · Senior

Sponsorship not specifiedDetected 13 days ago
SQLPrometheusGrafanaRecruitingCustomer SupportWiresharkResearchCommunication

About the role

  • The company provides real-time and historical data across futures, options, and equities through a unified API.
  • Notice about phishing scams Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases.
  • Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS).

Responsibilities

  • Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
  • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
  • you'll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

Requirements

  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.

Nice to have

  • Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
  • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
  • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
  • Strong technical communication skills.
  • DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
  • Experience at an early-stage startup is a plus.

Compensation

  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company info

  • The financial industry is growing at a record pace, but our data providers are still stuck in the past - with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
  • Databento is the market data platform for modern finance.
  • By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience.
  • Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.

Equal opportunity

  • If you need an accommodation, please let us know.
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This listing is sourced directly from Databento's careers page and normalized into a canonical job model.