Greenpoint Technologies
IT Help Desk Analyst
Moses Lake, Washington, United States
Sponsorship not specified$48k-$63kDetected 20 hours ago
OnboardingCustomer SupportVPNCommunicationProblem SolvingTime ManagementWritingAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- The expected WA salary range for this position is between $48,000.00 - $ 63,000.00.
Responsibilities
- Provides Tier I technical support for hardware, software, network connectivity, and application issues.
- Supports mobile device enrollment, configuration, and troubleshooting through MDM tools (e.g., Intune).
- Performs password resets, account unlocks, and basic Active Directory / Entra ID user management.
- Troubleshoots and supports communication devices including conference room AV equipment.
- Documents all interactions, troubleshooting steps, and resolutions in the ticketing system for knowledge sharing.
- Maintains accurate records of IT service work and asset management.
- Maintains regular attendance including being at work, being on time to work and working full shifts.
- Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
- Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
- Customer Service - Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service.
Compensation
- The expected WA salary range for this position is between $48,000.00 - $ 63,000.00.
Visa & Work Authorization
- g on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign gov
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This listing is sourced directly from Greenpoint Technologies's careers page and normalized into a canonical job model.