Sondermind

Sondermind

Senior VA Account Manager

Denver, CO · Senior

Sponsorship not specified$100k-$113kDetected 19 days ago
SalesforceCRMAccount ManagementCommunication

About the role

  • SonderMind is hiring a VA Account Manager to join our Military and Government Partnerships team.
  • You will serve as the primary point of contact across your assigned territory, helping Veterans, active duty families, and military-connected individuals access mental health services through SonderMind.
  • This is a great fit for someone who wants to grow their account management experience in a mission-driven, complex dual-channel partnership environment serving those who serve.

Responsibilities

  • Manage day-to-day relationships with VAMC Community Care staff, MTF clinic coordinators, and Family Readiness Officers across an assigned territory, serving as a reliable, responsive point of contact for referral coordination, authorization questions, and account needs across both VA CCN and TRICARE channels
  • Train VAMC staff on SonderMind's CCN referral processes and MTF/base clinic staff on TRICARE authorization and scheduling workflows, ensuring all partners can send referrals confidently
  • Maintain accurate records of account activity, VAMC and MTF contacts, authorization status, and escalation notes in Salesforce
  • Support the senior AM and Head of Military and Government Partnerships with reporting, site-specific insights, and preparation for strategic conversations across both VA and TRICARE accounts
  • In 6 months: Your territory is running smoothly across both channels - referral volume is stable or growing from VA sites and TRICARE partners, your contacts know you by name, and you're proactively flagging patterns the senior AM and programs team can act on
  • Long-term: You've built strong VA and TRICARE relationships that drive referral volume and access to care for Veterans and military families, and you're ready to take on a larger territory and more complex account challenges
  • You'll work closely with the Head of Military and Government Partnerships, Care Operations, and the senior AMs, managing a defined set of VA and TRICARE relationships and building deep familiarity with the referral systems, authorization workflows, and people that make both partnership channels work.

Requirements

  • 4-6 years experience in account management, client success, or a client-facing coordination role
  • 2+ years experience working with or within the Department of Veterans Affairs, VA Community Care Network, or TRICARE programs

Nice to have

  • MSA or MTF liaison experience strongly preferred
  • Familiarity with government payer programs, TRICARE authorization workflows, or enterprise client management
  • Personal connection to military or veteran communities a plus
  • Fourteen (14) company holidays
  • Company Shutdown between Christmas and New Years
  • We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Compensation

  • The anticipated salary rate for this role is between $100,000-$112,500 per year.
  • Travel to Denver 1x a year for annual

Benefits

  • In addition, this role is bonus eligible.
  • As a leader in redesigning behavioral health, we are walking the walk with our employee benefits.
  • Our benefits include:
  • A generous PTO policy with a minimum of three weeks off per year
  • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
  • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events.
  • Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
  • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
  • Track referral activity and account health across assigned VA and TRICARE sites, escalating patterns and systemic issues to the senior AM and internal programs team
  • A commitment to fostering flexible hybrid work

Equal opportunity

  • SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
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This listing is sourced directly from Sondermind's careers page and normalized into a canonical job model.