Cibc
Manager, Client Advice I
Mississauga, ON · Full-time
No sponsorshipDetected 21 days ago
ExpressCybersecurityRecruitingLeadershipCollaborationMentoring
About the role
- We need talented, passionate professionals who are dedicated to doing what's right for our clients.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- You're flexible to work our banking centre hours which may include evenings and weekends.
Responsibilities
- As a member of the Personal and Business Banking team, you'll develop and coach a team of client service and financial service professionals, working towards a shared goal - delivering an exceptional client experience and deepening client relationships.
- As a Manager, Client Advice, you'll inspire team members to perform at their best, while supporting a "One Team" approach that connects each client with the right advice to meet their financial needs.
- This role supports Banking Centres located inside the Toronto Pearson International Airport (Terminals 1 and 3), with 365-day operations and extended hours of business.
- Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service.
- Deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage hard to solve issues.
- Results driven leadership - Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs.
- Support the Banking Centre Leader in monitoring business performance, put action plans in place to close any gaps and work as one team with all partners to increase the banking centre's overall performance.
- People Leadership - Create a team oriented, positive and productive working environment by recognizing the contributions of your team.
- Lead and coach a successful client service and financial services team.
Requirements
- You are a caring and accountable leader.
- You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Compensation
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing
Benefits
- To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance.
- You're flexible to work our banking centre hours as this role requires rotational
Company info
- At CIBC we enable the work environment most optimal for you to thrive in your role.
- Advocate CIBC within the community to recruit employees who share and demonstrate our values.
Visa & Work Authorization
- at CIBC's Toronto Pearson International Airport (GTAA) locations, all employees must successfully obtain Transportation Security Clearance from Transport Canada
This listing is sourced directly from Cibc's careers page and normalized into a canonical job model.