Q2Ebanking

Application Support Analyst

Austin, TX

No sponsorshipDetected 30 days ago

SQLSparkOperations ManagementCustomer SupportLeadershipCommunicationCollaborationMentoringOrganizational Skills

About the role

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others!
We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.

Provide first-line telephone technical support for Q2 Solution
Accurately record, categorize, and document all customer interactions using a case tracking system
De-escalate customer concerns and manage expectations
Manage individual open case queue and handle new assignments daily
Perform data or configuration changes in production environments with high attention to detail
Collaborate with internal teams (implementation, development, etc.)
Previous experience in software support or delivery (enterprise/mid-sized preferred)

Test emergency product fixes from the development team when required
Bachelor's degree in a relevant field or equivalent experience (0-2 years)
advanced degree holders may apply with no experience
Intermediate SQL skills required
Bachelor's degree in a relevant field or equivalent experience (0-2 years); advanced degree holders may apply with no experience

The position involves phone-based troubleshooting, case documentation, and issue resolution across mid-sized applications.
Familiarity with Windows OS/Server and SQL is preferred.
Customer service experience preferred
must demonstrate a respectful and helpful approach
Troubleshooting experience is a plus

We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Flexible Time Off
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Participate in 24x7 rotational shifts and "on-call" coverage

build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
Being as passionate about our people as we are about our mission.
We also know that nothing builds trust and collaboration like having fun.
We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being.
Click here to find out more about the benefits we offer.
Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ( see more ).
We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This listing is sourced directly from Q2Ebanking's careers page and normalized into a canonical job model.