Svh
Help Desk Tech 1 - Information Systems - FT - Evening
Topeka, KS · Full-time
Sponsorship not specifiedDetected 6 days ago
Customer SupportCommunicationCompTIA
About the role
- A Tech 1 will primarily receive work orders from the Helpdesk Call Center.
- A Tech 1 attends to customer issues throughout the organization and frequently interacts face-to-face with end users at all levels.
- Logs all incoming calls/voice messages/e-mails/faxes with detail into the incident management system.
Responsibilities
- Build, deploy and install hardware & software.
- Maintain a Quality of Service individual score of 90 or above.
- Administer and support user access/permissions, enterprise and 3rd party applications.
- Prioritize and manage tasks and responsibilities, take initiative and work well in a team environment.
- Performs other duties as assigned
Requirements
- Required for All Jobs
- Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
- Answers call center phones as required and logs incoming calls/voice messages/e-mails/faxes with detail into the incident management system.
Nice to have
- Bachelor's Degree Information technology or a related degree.
- 1 year IT experience and CompTIA A+ Certification.
- Microsoft Windows Certification for current supported Operating System.
Skills
- Demonstrate a professional, courteous demeanor at all times as an ambassador of the Help Desk. (Required proficiency)
- Knowledgeable of Stormont-Vail HealthCare standard hardware equipment, software applications, and supported vendors. (Required proficiency)
- An ability and willingness to learn hardware and software products supported within Stormont-Vail HealthCare. (Required proficiency)
- Drivers License
- DMV Current Valid Driver's License and Clean MVR with 3-year baseline and annual MVR review. Required
Compensation
- Drivers License - DMV Current Valid Driver's License and Clean MVR with 3-year baseline and annual MVR review.
Benefits
- The vision requirements include: close vision, ability to distinguish color.
- Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Equal opportunity
- Rarely less than 1 hour
- Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information.
- This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
- Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.
Visa & Work Authorization
- ifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information
This listing is sourced directly from Svh's careers page and normalized into a canonical job model.