Smartsheet

UX Researcher II

Bellevue, WA, USA · Mid · Full-time

Work authorization required$110k-$144kDetected 25 days ago

PythonStatisticsUX ResearchResearchCommunicationPublic Speaking

About the role

That is magic at work, and it's what we show up for every day.
We also use our insights and perspective to inform cross-functional product development and alignment.
We're a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter.
The UX Research (UXR) Team leads critical research efforts at Smartsheet.
Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions.
With guidance, start to influence product priority and strategy in addition to near-term design and product improvements.
Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies.
Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners.
Let's build what's next, together.
Personal paid Volunteer Day to support our community

Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights.
3-5 years of experience in UX research or a related field.
Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types.
Familiarity with descriptive and inferential statistics, with practical experience using R or Python to manipulate and analyze large datasets, including telemetry/behavioral logs and complex survey results.
A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.

Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly.
AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations.
Must be legally eligible to work in the US on an ongoing basis.
Current US Perks &

US employees receive 12 paid holidays per year
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
US Base Salary Pay Range
$110,000 - $143,750 USD

Employer subsidized medical/vision and dental coverage for full-time employees
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
Up to 24 weeks of Parental Leave
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.

Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.
By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking.
We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers.
We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.

Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.