Rock Health

System Navigator I

Halton Region, Ontario · Full-time

Sponsorship not specifiedDetected 5 days ago

AccessibilityExcelHREHR/EMRCommunicationCollaborationMicrosoft Office

About the role

As part of the System Navigation Team, you will report to the Manager Access & System Navigation and be the first contact/experience for children, youth, families and community service providers when connecting with ROCK.
The position also, establishes a positive impression with the community by providing and facilitating information, resources and referrals.
The purpose of the role is to hold a holistic, system vantage point, to see the 'bigger picture' and to help the agency meet the needs of the community in accessing services with maximum efficiency.

A key role of this position is to support positive client-centered access to information and care at ROCK.
Experience and comfort providing support to clients over the phone, virtually and in-person

Degree or Diploma in Child and Youth Care or equivalent
Highly developed collaborative working style with the ability to work in a conciliatory, respectful manner within and between systems that service children, youth and their families
Proven ability to provide an optimal client service experience
Demonstrated proficiency with MS Office Suite programs at an intermediate level (i.e., Word, Excel, Teams, PowerPoint)
Proficient in the use of technology as required of the position, including working in a virtual environment

Excellent interpersonal and collaboration skills
Excellent organization and administrative skills, including strong attention to detail with commitment to high quality work

You are a compassionate, organized, and client-focused professional who is passionate about supporting children, youth, and families in accessing the mental health and community services they need.
You are also technologically savvy, with proficiency in electronic health record systems, MS Office applications, and virtual platforms.
ROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region.
Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve.

🏥 100% employer paid premiums for extended health and dental benefits 🌴
We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care.
At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth.

This listing is sourced directly from Rock Health's careers page and normalized into a canonical job model.