hamilton

hamilton

Senior IT Change & Release Manager

USA / Bermuda / London, · Senior

Sponsorship not specifiedDetected 7 days ago
AzureCI/CDDevOpsComplianceStakeholder ManagementLeadershipCommunicationOrganizational SkillsUnderwriting

About the role

  • This role is based in Bermuda, the US or UK and reports into Hamilton's global Chief Information Security Officer.
  • The Senior Change & Release Manager is accountable for governing, coordinating, and continuously improving all IT changes across the organization - including infrastructure, applications, security, data, and cloud platforms.
  • This role ensures that changes are planned, risk-assessed, approved, communicated, released, and executed in a controlled and transparent manner, balancing speed of delivery with operational stability and regulatory compliance.

Responsibilities

  • Own and operate the enterprise Change Management process aligned to ITIL best practices.
  • Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance.
  • Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness).
  • Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance.
  • Design and continuously improve Azure DevOps workflows, templates, dashboards, and automation for change and release management.
  • Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users.
  • Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents.
  • Maintain clear audit trails, approvals, and evidence for all material changes.
  • Strong hands-on experience using Azure DevOps to manage changes, releases, workflows, and reporting.

Requirements

  • Deep, practical experience with ITIL-aligned change control and Change Control Boards (CCB).
  • Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery.

Compensation

  • Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:
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This listing is sourced directly from hamilton's careers page and normalized into a canonical job model.