Tailscale

Tailscale

Customer Success Engineer

Remote (United States)

Sponsorship not specified$150k-$250kDetected 5 days ago
AWSGCPAzureCloud PlatformsDockerKubernetesDevOpsStatisticsCybersecurityOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementMentoringOrganizational Skills

About the role

  • From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more.
  • Share insights and best practices with both the customer and internal teams.
  • The salary range displayed on each job posting represents the target range for a new hire's base salary.

Responsibilities

  • Work closely with sales, product, engineering, and support teams to ensure smooth handoffs, escalate critical issues, and drive customer success across the organization.
  • 6+ Years in a technical role with minimum 2 years of customer-facing experience (Solutions engineer/architect, Sr. Support Engineer, etc.)
  • Prior experience in a customer-facing technical role such as Technical Support Engineer, Solutions Engineer/architect, or Customer Success Engineer at a SaaS company
  • A passion for delivering excellent customer service and a strong focus on building long-term customer relationships
  • Ability to manage multiple customer accounts, prioritize tasks, and keep projects on track. Strong time management and organizational skills are key
  • A collaborative mindset and ability to work cross-functionally with product, sales, and engineering teams to deliver customer success
  • We support intentional in-person connection through team travel and distributed collaboration.
  • Support for your personal and professional development.

Requirements

  • 6+ Years in a technical role with minimum 2 years of customer-facing experience (Solutions engineer/architect, Sr.
  • Strong understanding of networking, VPNs, and security principles.
  • Experience with cloud infrastructure (AWS, GCP, Azure) and tools like Docker, Kubernetes, and other DevOps technologies
  • Ability to clearly explain complex technical concepts to a diverse audience, from non-technical stakeholders to engineers.
  • Analytical mindset and troubleshooting skills, with the ability to think critically and methodically to resolve complex technical issues
  • And that flexibility in how and when you work empowers our team to integrate work and life.
  • Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you).
  • Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams to help improve the product and the customer experience.

Skills

  • About Tailscale

Compensation

  • The salary range displayed on each job posting represents the target range for a new hire's base salary.
  • Tailscale's compensation package includes base salary, equity, and comprehensive benefits.
  • For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.
  • US Pay Range (OTE)
  • $150,000 - $250,000 USD
  • Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore.
  • Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.

Benefits

  • An inclusive, flexible environment where you can be your authentic self.
  • This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
  • Comprehensive group benefits with no waiting period.
  • Take advantage of coverage for health, vision, dental, and more for you and your family!
  • Employer-funded retirement contributions.
  • Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
  • Paid time off and a healthy work-life integration.
  • Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
  • A build-your-own home office setup.
  • You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
  • Paid parental leave program.
  • We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Company info

  • Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale. Provide training and resources that set customers up for long-term success.
  • Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform. Assist with configuration, integration, and troubleshooting to ensure smooth implementation.
  • Conduct QBRs with customers to review usage, success metrics, and future goals. Use these touchpoints to identify opportunities for deeper engagement and horizontal expansion.
  • Build strong relationships with customers, acting as a trusted advisor. Help customers optimize their use of Tailscale by identifying best practices, and by providing recommendations based on their specific use cases and desired business outcomes.
  • Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve. Share insights and best practices with both the customer and internal teams.
  • What We Are Looking For
  • Experience working with enterprise customers in a consultative capacity
  • Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale.
  • Provide training and resources that set customers up for long-term success.
  • As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels.

Equal opportunity

  • If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
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This listing is sourced directly from Tailscale's careers page and normalized into a canonical job model.