LighthouseAI

Licensing Operations Manager

Remote (United States)

Sponsorship not specified$50k-$70kDetected 22 days ago

ComplianceProject ManagementSupply ChainLogisticsCadenceResearchLeadershipCommunicationMentoringMicrosoft Office

About the role

The Licensing Operations Manager is a senior-level player-coach role responsible for leading a dedicated client pod within the Professional Services organization.
This position bridges the operational expertise of a State Licensing Project Manager with foundational team leadership responsibilities, serving as the primary point of accountability for pod performance, client satisfaction, and licensing quality.
This role is ideal for a high-performing team member ready to take the next step into team leadership without fully stepping away from hands-on client and licensing work.

Team Leadership & Development Lead, coach, and develop a pod team consisting of 2-3 PMs and 2-3 Application Specialists, fostering a culture of accountability, quality, and continuous improvement.
Collaborate with the Director of Professional Services on resource planning, capacity management, and performance feedback for pod members.
Review questionnaires and business model assessments with clients; ensure pod team members are gathering complete and accurate information to support application completion.
Maintain accurate and current client information across all internal systems and databases.
Licensing Operations & Quality Perform first-pass quality review on all licensing applications (initial licenses and change-of events) completed by the pod's Application Specialists prior to submission to the central QA function.

5+ years of experience in state licensing project management within pharmaceutical supply chain, cannabis, or a similarly regulated industry.
Strong working knowledge of state licensing regulatory requirements, application processes, and board interactions.
Experience reviewing and quality-checking licensing applications for accuracy and completeness.
Proficiency in Microsoft Office Suite and licensing/project management software platforms.
Familiarity with QA review processes or compliance documentation standards.
Experience working in a pod, squad, or cross-functional team structure.
LighthouseAI creates a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions.

Ensure the pod's internal database accurately reflects application status, progression, and all associated tasks and requirements.

Provide day-to-day guidance to team members on company policies, procedures, and regulatory standards applicable to state licensing.
Model exemplary performance standards and represent the company's culture and values in all client and internal interactions.
The Licensing Operations Manager is expected to embody and represent the company's culture and hold team members accountable to performance standards, client commitments, and regulatory compliance obligations.

This listing is sourced directly from LighthouseAI's careers page and normalized into a canonical job model.