FIS
Client Success Manager Lead
US NJ JCY Virtual · Full-time
Sponsorship not specified$159k-$271kDetected 83 days ago
Data VisualizationSalesAccount ManagementPerformance ManagementLeadershipCommunicationCollaboration
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odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients.
- CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.
- A career at FIS is more than just a job.
Responsibilities
- Their priority is to use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products.
- Reporting & Documentation: Maintain accurate and timely documentation in various systems to support reporting and leadership visibility
Compensation
- The pay range for this full-time position is $159,200.00 - $270,640.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location.
Benefits
- Always-on learning and development
- Competitive salary and benefits
Company info
- What you will be doing:
- Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client Strategic Planning: Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date Value Realization: Ensures FIS is delivering the stated business objectives and client is achieving desired ROI Team Coordination: Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements Client Engagements: Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors Commercial Partnership: Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities\ Contractual Visibility: Understands contractual obligations with regard to resources, roles and responsibilities Account Performance: is an expert on that client's impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs Client Advocacy: Represent the client's voice internally, ensuring their needs and concerns are addressed as well as managing various escalations Client Health Monitoring: Understands overall client health to proactively identify risks and opportunities.
- What you will need:
- 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Bachelor's degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl.
- Sales, Renewals, technical roles
- What we offer you:
- It's the chance to shape the future of fintech.
- At FIS, we offer you:
- A voice in the future of fintech
- Collaborative work environment
- Opportunities to give back
- FIS is committed to providing its employees with an exciting career opportunity and competitive compensation.
- The pay range for this full-time position is $159,200.00 - $270,640.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location.
- Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
- Any changes in work location will also impact actual individual starting pay.
- Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
- Privacy Statement
- FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
- EEOC Statement
- FIS is an equal opportunity employer.
- We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
- The EEO is the Law poster is available here supplement document available here
- For positions located in the US, the following conditions apply.
This listing is sourced directly from FIS's careers page and normalized into a canonical job model.