convr
Customer Success Manager
Chicago, Illinois, United States · Senior
Sponsorship not specifiedDetected 16 hours ago
SalesforceBusiness DevelopmentCustomer SuccessZendeskCommunicationOrganizational SkillsUnderwritingProperty & Casualty
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Entry-level history0
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Lottery odds40
Fits your clock70
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About the role
- In this role, you will be joining the Customer Experience Team as a Customer Success Manager and will be the primary link between Convr and our customers.
- You will ensure that Convr customers make the best possible use of the Convr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.
- You should have a talent for cultivating your personal brand as a trusted advisor to your customers and a collaborative teammate to cross-functional internal teams.
Responsibilities
- Partner with Business Development Executives on renewals, upsells, and cross-sells while achieving targeted renewal rates.
Requirements
- 5+ years of SaaS Customer Success experience, preferably with strategic or enterprise accounts, with accountability for adoption, retention, renewals, and measurable customer outcomes.
- 3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes.
- Experience using Salesforce, Zendesk and Jira.
- Demonstrated ability to be hands on and truly understand how technology enables customer business objectives.
- Excellent written and verbal communication skills, with the ability to adjust style to the audience and present to business executives.
- Bachelor's degree from an accredited college or university, or proven experience.
Compensation
- Final compensation will be based on factors such as location, experience, education, skills, and industry knowledge.
Benefits
- Own customer communication and account health, including adoption risk, renewal readiness, and expansion signals, to deliver a streamlined customer experience.
- Help build scalable Customer Success playbooks, adoption motions, and customer health processes that strengthen a customer-outcomes culture across Convr.
- Final compensation will be based on factors such as location, experience, education, skills, and industry knowledge.
Company info
- Founded in 2016, Convr transforms outdated, manual processes into structured, decision-ready workflows.
- Role Overview: In this role, you will be joining the Customer Experience Team as a Customer Success Manager and will be the primary link between Convr and our customers.
- Drive hands-on adoption of the Convr Platform, helping customers achieve their business objectives.
- Apply knowledge of the Convr platform and insurance industry practices to present strategic solutions that help customers realize their goals.
- To support our customers, candidates must reside in the Central or Eastern time zone.
- Strong organizational skills and the ability to manage multiple customers with competing priorities.
This listing is sourced directly from convr's careers page and normalized into a canonical job model.