Dart

Station Concierge

East Dallas Administration

Sponsorship not specified$23k-$29kDetected 11 days ago

DartCustomer SupportResearchCommunication

About the role

Ensures high level of cleanliness, appearance and operational efficiency of the facilities.
Obtains information regarding the location of businesses or other buildings.
Listens and asks follow up questions to clarify requested information.

Communicates with supervisory personnel regarding any issues pertaining to janitorial cleaning, grounds/landscaping and building maintenance and any other issues.
Performs other related duties as assigned
Ability to effectively work with all races, nationalities, cultures, disabilities, ages and sexes. Supports equal and fair treatment and opportunity for all.

The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Prepares types and submits various reports and forms required during the regular course of the day.
Must have basic computer knowledge and the ability to grasp technical concepts quickly.
Incumbent will be required to work alone during various hours to include early mornings, weekends, late nights and holidays.
Must be approachable and willing to spend extra effort to put others at ease.
Must be warm, pleasant, gracious, sensitive and patient with the interpersonal anxieties of others.
Must have good oral and written communication skills with the ability to write clearly in a variety of communication styles and settings.
Must be able to accurately restate or record incidents.
Incumbent will be required to stoop, bend, kneel, reach, lift, climb and stand for long periods of time to perform a variety of duties.

High school or general education diploma (GED).
Must have excellent customer service skills and be able to interact effectively with a diverse customer population while under pressure.

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Researches DARTnet and external websites using available on-line technology to find accurate information which will enable customers to successfully travel to desired destinations quickly and safely using DART and other public transit services.
Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
Acts with customers in mind.
Establishes and maintains effective relationships with customers and gains their trust and respect.

The incumbent acts as an official representative of Dallas Area Rapid Transit (DART) for patrons at Transit Centers, Transfer Centers and Rail Stations.
Provides quick and accurate information and assistance to customers in a courteous, professional manner.
Is alert and proactive in identifying potential issues and customers' needs.
06 - Admin Support (EEO-4-United

This listing is sourced directly from Dart's careers page and normalized into a canonical job model.