Autzu
Head of Customer Success
Austin, Texas, United States
Sponsorship not specifiedDetected 1003 days ago
Customer SuccessCustomer SupportCommunicationMentoring
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Autzu is a mobility-tech company driving the transformation of urban transportation.
Responsibilities
- Develop and implement customer service policies and procedures that ensure timely and effective responses to customer inquiries and issues
- Manage, hire, and lead a team of customer service representatives and specialists, providing coaching and feedback to help them achieve their goals
- Collaborate with other teams, such as operations and product, to ensure that customer needs are met and that issues are resolved quickly
- Manage customer escalations and work with other teams to identify and resolve the root causes of customer issues
- Maintain accurate records of customer interactions and support activities
Requirements
- Bachelor's degree in a related field
- 5+ years of customer service management experience
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases, and tools
- Customer obsessed, ability to think in the customer's perspective
Company info
- Our goal is to enable a sustainable, efficient future by building the infrastructure needed for electric and autonomous for-hire vehicles.
- With innovation at our core, we're reshaping urban mobility and setting new standards for city travel.
This listing is sourced directly from Autzu's careers page and normalized into a canonical job model.