Skillsoft

Senior Customer Advocacy Manager

US - Remote · Senior

Sponsorship not specified$155k-$170kDetected 19 days ago

Customer SuccessLeadership

About the role

This role centers on customer storytelling, amplifying the voices of thought leaders and practitioners across industries that are transforming their workforces with Skillsoft.
This is a high-visibility role with direct influence on the company's next phase of growth.
Target base salary range for this job requisition is anticipated to be approximately $155,000- $170,000 annualized.

Own Skillsoft's global customer advocacy program, including customer reference, peer reviews and awards.
Build and manage a scalable customer reference program, including intake, advocate matching, approval workflows, tracking, governance, and guardrails to protect customer relationships and prevent advocate fatigue.
Find, develop, and amplify customer stories that reinforce Skillsoft's corporate narrative, product value, market differentiation, and measurable business outcomes.
Develop strong relationships with senior customer stakeholders and create opportunities for them to share their experiences through case studies, testimonials, videos, peer engagement, events, media, and speaking opportunities.
Partner with Sales and Customer Success to deliver high-impact customer proof that supports strategic deals, accelerates pipeline, strengthens competitive positioning, and deepens customer relationships.
Partner with Product Marketing, Corporate Marketing, Field Marketing, Events, and Analyst Relations to activate customer stories across campaigns, web, social, analyst briefings, events, and field programs.
Establish scalable systems, tools, and reporting to maintain approved customer proof points, track advocacy activity, measure business impact, manage participation, and grow program engagement.

12+ years of experience in customer marketing, advocacy, or reference programs within B2B SaaS or enterprise technology with a Bachelor's degree or commensurate experience.
Ability to be organized, resourceful, and comfortable managing multiple initiatives at once.
Skills & Qualifications Required:
Skilled at and experience with building trust and relationships with executive-level customers and internal stakeholders.
Strong storyteller experience who can translate outcomes into narratives that resonate with decision-makers.
Be a Program-minded marketer who can balance near-term sales needs with long-term brand storytelling.
Collaborative partner who thrives at the intersection of Sales, Customer Success, and Marketing.
Energized by creating two-way advocacy programs that make customers feel celebrated and connected.

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era.
Learn more at skillsoft.com.
If this opportunity intrigues you, we would love for you to apply!
We value the partnerships we have built with our preferred vendors.
Skillsoft does not accept unsolicited resumes from employment agencies.
No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer.
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors.

Target base salary range for this job requisition is anticipated to be approximately $155,000- $170,000 annualized.
The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

medical, dental, vision, and paid time off
By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ - humans and AI working together to drive measurable business outcomes.
Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation.

Ensure customers receive meaningful value from advocacy opportunities, positioning them as thought leaders while strengthening their partnership with Skillsoft.
Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners.
Thank you for taking the time to learn more about us.

This listing is sourced directly from Skillsoft's careers page and normalized into a canonical job model.