Smile Digital Health

Smile Digital Health

Technical Account Manager

Remote US

Sponsorship not specified$110k-$130kDetected 43 days ago
AgileCRMSalesAccount ManagementPipeline ManagementNegotiationForecastingOnboardingCustomer SuccessCadenceHL7/FHIRLeadershipCommunicationCollaboration

About the role

  • Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth.
  • We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
  • We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Responsibilities

  • Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution, coordinating all Smile customer delivery activities across implementation and operational support functions, renewals, and identifying continued sales opportunities.
  • Lead customer onboarding, implementation execution, operational readiness, and deployment coordination, ensuring successful integration of Smile solutions into customer environments..
  • Maintain visibility into the sales pipeline, proactively preparing for new opportunities nearing contract closure, and ensuring seamless transitions into implementation phases.
  • Coordinate cross-functional implementation execution across Product, Engineering, Support, Sales Account Management, and Delivery teams to ensure alignment on priorities, timelines, risks, dependencies, and customer expectations.
  • Support the creation and negotiation of Statements of Work (SOWs) and other contractual documents in collaboration with sales, legal, and technical stakeholders.
  • Partner with Sales Account Management to support customer growth opportunities, renewals, and strategic account planning while maintaining primary focus on successful customer delivery and operational execution..
  • Lead implementation governance activities including customer operational reviews, risk identification, issue escalation, milestone tracking, and executive communication for assigned customer accounts.
  • The Technical Account Manager ('TAM') serves as the primary implementation and operational lead for assigned customer accounts following contract execution.

Requirements

  • 5-7+ years of experience in a technical software delivery role such as, technical account management, customer success or similar role with a strong technical delivery component.
  • Previous experience in resource management, financial oversight, and contract/SOW creation.
  • Experience leading complex customer implementations or enterprise software delivery engagements involving multiple internal and customer stakeholder groups.
  • Strong communication, presentation, and negotiation skills, with the ability to effectively engage technical and executive-level customer stakeholders.
  • Experience collaborating cross-functionally with sales, implementation, product, and technical teams.
  • Proven track record in managing multiple customer accounts simultaneously, ensuring consistent customer success outcomes.
  • Ability to travel up to 25% approximately.

Compensation

  • Some of the benefits we offer: * Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days * Competitive Salary and Health/Medical Benefits * RRSP/TFSA/401K Employee Contribution * Life and Disabili

Benefits

  • We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
  • We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.
  • Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
  • At its heart, the Smile platform enables people and organizations to better manage healthcare data.
  • Maintain visibility into customer engagement financial health, implementation scope alignment, forecasting inputs, and operational delivery impacts to support successful customer outcomes and business performance..

Company info

  • We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.
  • Coordinate the Smile Customer Care Team for assigned customers, including Sales Account Managers, Product Managers, Support, Engineering, and Delivery resources, ensuring alignment and accountability across all customer-facing operational activities.
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This listing is sourced directly from Smile Digital Health's careers page and normalized into a canonical job model.