Bolt Farm Treehouse

Guest Experience Manager

Bolt Farm - Whitwell, TN

Sponsorship not specifiedDetected 81 days ago

CRMCommunication

About the role

Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we're scaling from a high-performing flagship into a national portfolio.
We're helping couples reconnect, celebrate, reset, and remember why they chose each other. - Step into real momentum.
YOU KNOW YOU'RE A GREAT FIT FOR THIS ROLE IF… You are a hospitality leader who can hold high standards without creating chaos.

Own the guest experience end-to-end across pre-arrival, arrival, stay, departure, and post-stay follow-up
Lead the Dreamweaver, Host, and Guest Communications teams and raise consistency across guest-facing interactions
Lead service recovery in a way that protects trust, reinforces the brand, and strengthens guest loyalty
Use guest feedback, survey results, review trends, and service data to identify root causes and drive weekly improvements
Help improve repeat stays, guest loyalty, thoughtful upsells, and enhancement opportunities through stronger experience design and team execution
Service recovery becomes faster, calmer, and more trust-building.
Own the full guest journey. From pre-arrival to post-stay follow-up, you'll shape how couples feel before, during, and after their visit.
Lead a high-impact team. Dreamweavers, Hosts, and Guest Communications all sit inside your lane.
Build systems that make hospitality feel effortless. SOPs, schedules, communication flows, service recovery, and guest feedback loops all matter here.
Create moments with meaning. This is not generic guest service. We're helping couples reconnect, celebrate, reset, and remember why they chose each other.

Experience using CRM, guest messaging, and guest feedback tools to improve service delivery, guest satisfaction, and repeat business

Experience with highly personalized service expectations
Experience designing or executing anniversary, honeymoon, proposal, or other milestone guest experiences
Experience serving high-expectation or high-net-worth guests
Experience in a scaling hospitality brand or other fast-growing experience-driven business
Experience improving guest loyalty, rebookings, ancillary revenue, or upsell performance through service and communication
Experience implementing automation or AI-assisted tools in hospitality operations without losing warmth or personalization
People who thrive here are warm, structured, high-standard, and deeply guest-aware.

Build and improve SOPs, schedules, workflows, and coverage plans for guest-facing operations
Partner with Marketing, Wellness, and Programming to create relationship-centered moments, milestone experiences, and other high-impact guest touchpoints
Guests feel cared for before they arrive, fully supported during their stay, and meaningfully connected after they leave.

Step into real momentum. Guest demand is strong, the mission is clear, and the opportunity is to bring more structure, consistency, and intentionality to the experience.

BOLT FARM is an equal opportunity employer.
We hire and promote based on merit, qualifications, performance, and business needs, and do not discriminate based on any characteristic protected by law.

This listing is sourced directly from Bolt Farm Treehouse's careers page and normalized into a canonical job model.