Opportunityalliance

Opportunityalliance

OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)

South Portland, ME · Part-time

Sponsorship not specifiedDetected 30 days ago
Customer SupportLeadershipCommunicationPublic Speaking

About the role

  • Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL).
  • Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis.
  • You will learn how to answer calls and text/chat messages on the crisis line and have the option to do all of this remotely!

Responsibilities

  • Crisis Support Specialist (3rd shift/overnight)
  • Use effective programmatic systems to support the effective monitoring
  • Alliance works with people to build better lives and stronger communities.
  • We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
  • Mission: The Opportunity Alliance works with people to build better lives and stronger communities.

Requirements

  • Associate Degree required
  • Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call.
  • The ability to learn and understand written crisis call documentation skills.
  • Demonstrated ability to work effectively with complex information to address challenging situations
  • Ability to become familiar with DSM-V information.
  • Ability to work independently as well as in a team environment.
  • The ability to use telephone, instant messaging and chat technology.
  • Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list
  • Office is located in South Portland, but this position has the ability to work remotely (in Maine).
  • Must have the ability to attend an in-person orientation in South Portland.
  • A year or more of crisis or mental health related experience preferred
  • Ability to earn the MHRT-CSP certification within 30 days of employment required - training onsite provided.
  • Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively.
  • Flexible schedule is required.
  • Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology.
  • Benefits: Our benefits include but are not limited to:
  • (offered to full-time and part-time employees)
  • Generous paid time off accrual

Nice to have

  • Previous experience working in a call center, customer service environment is a plus

Skills

  • An interest in increasing your knowledge and skills to help people with mental illness?

Compensation

  • Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine.

Benefits

  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement - offered once per year through an
  • Our benefits include but are not limited to:
  • To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
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