Five9

Senior Manager, Engineering - AI Agents

San Francisco, CA (Hybrid) · Senior

Sponsorship not specified$133k-$392kDetected 36 days ago

Code ReviewProduct ManagementProduct StrategyPerformance ManagementCustomer SuccessCollaborationMentoring

About the role

Join us in bringing joy to customer experience.
We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This is one of the hottest areas of application for AI Agent technology!

Lead planning and enable strong execution of engineering initiatives and product roadmap
Partner with Product Management to prioritize work and manage trade-offs
Collaborate with Forward Deployed Engineering (FDE) teams on AI agent implementations
Drive continuous improvement in development processes and team productivity
Perform code reviews, guide software architecture andtechnical decisions
Review technical designs and ensure sound engineering practices
Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintainingfor all the services
Drive root cause analysis and continuous reliability improvements
Partner with SRE teams to define SLIs, SLOs, and operational metrics
Work closely with Product, UX, SRE, Forward Deployed Engineering (FDE) and Support teams

3+ years experience leading or managing software engineering teams
8+ years professional software development experience
Bachelor's or advanced degree in Computer Science, Computer Engineering, or similar
While this role is primarily management-focused, candidates must have sufficient technical depth to guide architecture and mentor engineers.

Hire, onboard, and grow a high-performing engineering teamof 4-8 engineers in the United States
Provide coaching, mentorship, and career development for engineers
Establish clear ownership, accountability, and engineering rigor
Conduct performance management, feedback, and growth planning
Foster a culture of collaboration, innovation, and operational excellence
Mentor senior engineers and emerging technical leaders
Ensure projects are delivered predictably and with high quality
Focus on customer success, ensuring quality AI agent experiences with low latency and high accuracy

This listing is sourced directly from Five9's careers page and normalized into a canonical job model.