Five9
Senior Manager, Engineering - AI Agents
San Francisco, CA (Hybrid) · Senior
Sponsorship not specified$133k-$392kDetected 30 days ago
JavaDistributed SystemsCode ReviewGCPCloud PlatformsSite Reliability EngineeringAPI DevelopmentRESTgRPCLLMsRAGAgentic AIA/B TestingIncident ResponseProduct ManagementProduct StrategyPerformance ManagementCustomer SuccessCustomer SupportLoad BalancingLeadershipCommunicationCollaborationProblem Solving
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Join us in bringing joy to customer experience.
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- This is one of the hottest areas of application for AI Agent technology!
Responsibilities
- Lead planning and enable strong execution of engineering initiatives and product roadmap
- Partner with Product Management to prioritize work and manage trade-offs
- Collaborate with Forward Deployed Engineering (FDE) teams on AI agent implementations
- Drive continuous improvement in development processes and team productivity
- Perform code reviews, guide software architecture andtechnical decisions
- Review technical designs and ensure sound engineering practices
- Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintainingfor all the services
- Drive root cause analysis and continuous reliability improvements
- Partner with SRE teams to define SLIs, SLOs, and operational metrics
- Work closely with Product, UX, SRE, Forward Deployed Engineering (FDE) and Support teams
Requirements
- 3+ years experience leading or managing software engineering teams
- 8+ years professional software development experience
- Experience participatingin hiring and helping grow engineering teams
- Experience or exposure to GenAI / LLM-based systems
- Experience using or adopting AI-assisted software development tools
- Bachelor's or advanced degree in Computer Science, Computer Engineering, or similar
- 1+ years of experience building AI Agent platforms for CX, including voicebots, chatbots and AI assistants
- While this role is primarily management-focused, candidates must have sufficient technical depth to guide architecture and mentor engineers.
- Experience designing distributed systems or microservices architectures
- Familiarity with microservices architectures and cloud-native systems
Nice to have
- Hire, onboard, and grow a high-performing engineering teamof 4-8 engineers in the United States
- Provide coaching, mentorship, and career development for engineers
- Establish clear ownership, accountability, and engineering rigor
- Conduct performance management, feedback, and growth planning
- Foster a culture of collaboration, innovation, and operational excellence
- Mentor senior engineers and emerging technical leaders
- Ensure projects are delivered predictably and with high quality
- Focus on customer success, ensuring quality AI agent experiences with low latency and high accuracy
Compensation
- $133k-$392k
Company info
- Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
- Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.