NASA Federal Credit Union

NASA Federal Credit Union

Branch Member Service Associate (Banking Experience

Annapolis, MD · Full-time

Sponsorship not specified$21k-$29kDetected 28 days ago
Customer SupportCommunicationCollaboration

About the role

  • You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others.
  • Work Schedule All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours.
  • The typical work week is approximately 40 hours.

Requirements

  • You must possess proven customer service skills
  • MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday.

Compensation

  • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
  • Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
  • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
  • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
  • Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
  • Handles consumer loan application processing, document collection, and disbursements.

Benefits

  • 401(k) with employer match up to 6% and immediate 100% vesting
  • Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
  • High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
  • Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
  • Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
  • Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
  • Long-term Disability Insurance+*
  • Flexible Spending Medical Account (FSA)+
  • Flexible Spending Dependent Care Account+
  • Health Savings Account (HSA)+
  • Voluntary Supplemental Employee and Dependent Life Insurance+
  • Voluntary Short-term Disability Insurance+
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This listing is sourced directly from NASA Federal Credit Union's careers page and normalized into a canonical job model.