Topstep

Topstep

Software Support Engineer

United States · Full-time

Sponsorship not specified$120k-$150kDetected 8 days ago
TypeScriptC#React.NETDistributed SystemsFull-Stack DevelopmentSQLElasticsearchAWSDatadogRESTLLMsIncident ResponsePostmanCommunicationCollaboration

About the role

  • The remainder is leading end-to-end investigations into trader-impacting issues across distributed services, integration boundaries, and complex state.
  • You can turn a messy investigation into a write-up a non-engineer stakeholder can act on. - Bias toward shipping fixes, not just diagnosing them. - Comfortable with remote work and a Slack-heavy async environment.
  • Company Culture & Perks - Topstep is an engaging working environment which ranges from fully remote to hybrid.

Responsibilities

  • Drive engineering-routed escalations from reproduction through resolution, collaborating with other engineers as needed to land the right fix.
  • Build and maintain internal admin tooling and operator surfaces that reduce manual intervention from operations and support teams.
  • Lead complex investigations across distributed traces, database state reconstruction, race conditions, and integration boundary failures.
  • Respond to active production incidents: assess severity, drive stabilization (rollback, hotfix, or mitigation), and keep stakeholders informed while resolution is in progress.
  • Pull in the right engineers and operations partners quickly when an incident exceeds your scope or requires specialist knowledge.
  • Identify the dashboards, queries, alerts, runbooks, and processes that would make investigations easier for yourself and the support team.
  • Be a primary stakeholder of Admin interface functionality alongside the rest of the Production Engineering team to improve tooling for support and engineering needs.
  • Partner with Cloud Ops on infrastructure metrics, alarms, alerts, and related observability, both to inform application-level investigations and to proactively flag services that aren't performing correctly.
  • Partner with Product to translate recurring trader pain into well-defined backlog items, with you as the engineering author of the case.
  • 3 to 5 + years of professional software engineering experience in production systems, with demonstrated ownership of features end-to-end (design, ship, support).

Nice to have

  • The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
  • Look for recurring manual work across investigation, data export, and administrative actions, and replace it with automation that reduces ongoing toil for the team.
  • Improve diagnostic instrumentation in the platform itself, including log quality, structured error context, and trace propagation across services.
  • Communicate clearly with non-engineering stakeholders about investigation status, root cause, and resolution.
  • Fluency in C# /.NET for back-end services and working proficiency in React (TypeScript preferred) for front-end work.
  • Strong debugging instincts in distributed systems
  • you have owned a production investigation end-to-end and can articulate how you ruled hypotheses in and out.
  • Foundational SQL knowledge with active, hands-on development.

Skills

  • Notice Pursuant to 775 ILCS 5/2-102(L).
  • Topstep LLC uses artificial intelligence ("AI") in connection with its recruitment and hiring process.

Compensation

  • New Hire Base Salary Range

Benefits

  • Seven Company-paid Holidays and generous Family Leave.
  • Paid time off is front-loaded.
  • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
  • Vacations are encouraged with a bonus for taking 5 consecutive days.
  • Topstep offers a food and groceries budget and contributes towards health and wellness.
  • Lead post-incident reviews for issues investigated and produce candid, learning-oriented write-ups the broader engineering team can use.
  • Partner with SWE on root-cause fixes and post-incident actions; partner with QA on regression coverage for previously-shipped bugs.

Company info

  • Foundational SQL knowledge with active, hands-on development. Comfortable reading and writing queries against operational data stores as part of investigations.

Equal opportunity

  • Employer
  • Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.
  • Interested in the role? Apply today with your resume!
  • Notice of Use of Artificial Intelligence in Recruitment and Hiring: Notice Pursuant to 775 ILCS 5/2-102(L). Topstep LLC uses artificial intelligence ("AI") in connection with its recruitment and hiring process. Examples include, but are not limited to, AI tools used to improve job descriptions, generate interview questions, draft communications, assist with scheduling, and source candidates, as well as AI features built into third-party platforms such as LinkedIn, Indeed, and Glassdoor. Topstep will not use AI that has the effect of subjecting employees or applicants to discrimination on the basis of any protected class under the Illinois Human Rights Act.
Apply directly at Topstep →Create a free account for alerts like thisView Topstep immigration profile

This listing is sourced directly from Topstep's careers page and normalized into a canonical job model.