Cockroach Labs
Manager, Customer Success - West AMER
Remote, United States
Sponsorship not specified$130k-$188kDetected 15 days ago
Distributed SystemsSQLCloud PlatformsRESTAccessibilitySalesAccount ManagementCustomer SuccessCadenceLeadershipCommunicationMentoring
About the role
- As a Manager of Customer Success - West AMER, you will be regionally responsible for the performance of our Customer Success Managers, customer adoption and satisfaction, and enablement of customers to achieve the full value of CockroachDB.
- Set and scale best practices for customer engagement.
- Define and continuously improve standards for onboarding, cadence and communication, production planning, risk and issue management, and accountability across your region.
Responsibilities
- Build and manage a high-performing team. Hire, onboard, and develop CSMs; define clear performance criteria; and foster a positive, collaborative culture that aligns with Cockroach Labs' values.
- Build relationships with your regional CSMs, Sales leaders, and key cross-functional partners.
- Partner with Recruiting and Customer Success leadership to plan for future headcount, drive hiring processes, and refine onboarding content for new CSMs in your region.
Nice to have
- Leadership in high-growth environments.
- 5+ years leading or mentoring CSMs or similar roles, ideally including experience operating as a "player-coach" while a team scales.
Skills
- Standardize tools, templates, and lifecycle programs.
Compensation
- The annual anticipated base salary range for U.S. candidates for this role is listed in USD below.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Time Off
- Paid Parental Leave
- Retirement Benefits
- Mental Wellbeing Benefits
Company info
- Unblock customers and internal teams. Proactively remove internal barriers that prevent customers from progressing to production, ensuring account teams are supported and directed toward the right technical and operational resources.
- 8+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS or enterprise software, with a strong record of driving adoption, renewals, and expansion across a portfolio of customers.
- You will report to the Global Director, Customer Success and work within your region with Sales, Professional Services, Support, Field Engineering, and Product to deliver world-class outcomes for our customers.
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This listing is sourced directly from Cockroach Labs's careers page and normalized into a canonical job model.