American TrueCare, Inc.
Medical Assistant
San Diego, CA
Sponsorship not specified$23k-$27kDetected 8 days ago
ComplianceCRMHIPAAEHR/EMRCommunicationProblem Solving
About the role
- This role focuses on medication profile intake, records and referrals coordination, provider notifications, and precise documentation in our systems.
- No independent clinical judgment is performed in this role.
Responsibilities
- document changes and route to RN for reconciliation.
- manage reminders and re-attempts per outreach cadence.
- Conduct hospital visits to high-risk and frequent-utilizer members on an as-needed basis to gather key information and support transition-of-care services.
- Maintain accurate documentation in the EHR/CRM (e.g., Alliance) and payer portals: contact notes linked to goals/interventions, statuses, next actions.
- Process and maintain Release of Information (ROI) forms and log disclosures per policy.
Requirements
- Must be able to travel using personal vehicle to complete outreach visits.
Nice to have
- High school diploma or equivalent required.
- Valid California driver's license and valid vehicle insurance required.
- Proficient with EHR/CRM systems and basic payer portals
- strong typing and documentation skills.
- Excellent communication (phone, text, email) and customer-service mindset
- bilingual Spanish/English a plus.
Skills
- Demonstrates strong attention to detail and consistent documentation accuracy.
- Communicate with members professionally and compassionately.
- Applies problem-solving skills and resourcefulness to address SDOH-related tasks.
Compensation
- $23k-$27k
Benefits
- Request, track, and upload medical records (hospitals, ED, specialists)
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