Freshworks

Vice President, Billing & Renewals

San Mateo, CA, United States · Exec

Sponsorship not specified$300k-$375kDetected 30 days ago

Stakeholder ManagementCRMAccountingERPPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationInternal AuditAccounts Payable

About the role

Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
Software is a choice that can make or break a business.
Business software has become a blocker instead of ways to get work done.

Lead the transformation of billing systems, processes, and operating models to improve customer experience, operational efficiency, scalability, and financial accuracy.
Partner with Product, Pricing, Revenue Operations, Deal Desk, Finance, and Engineering teams to operationalize new products, pricing models, and go-to-market motions.
Drive AI-powered automation and workflow optimization initiatives to reduce manual effort, improve accuracy, and accelerate revenue realization.
Establish highly integrated quote-to-cash processes that deliver seamless customer experiences while improving operational efficiency.
Build scalable operating rhythms, governance processes, and performance management frameworks that improve renewal execution globally.
Partner closely with Finance, Customer Success, Sales, and Accounts Receivable teams to optimize the end-to-end customer revenue lifecycle.
Drive initiatives that improve customer payment experiences, accelerate cash realization, reduce revenue leakage, resolve customer friction points, and support healthy retention outcomes.
Develop cross-functional operating mechanisms that align billing, renewal, customer success, and payment-related processes to improve overall business performance.
Demonstrated ability to align diverse stakeholders and drive execution across complex, matrixed organizations.
Attract, develop, and retain top talent while creating clear career development pathways and succession plans.

Bachelor's degree in Business, Finance, Accounting, Operations, Engineering, or a related field required.
15+ years of progressive leadership experience across Billing Operations, Revenue Operations, Finance Operations, Renewals, Customer Operations, or related functions.
Minimum of 5 years leading large-scale global organizations in a senior leadership capacity.
Proven track record of driving transformational change in high-growth SaaS, subscription, or technology businesses.
Deep expertise in subscription, usage-based, consumption-based, and recurring revenue business models.
Strong understanding of quote-to-cash processes, billing operations, monetization strategy, and customer revenue lifecycle management.
Experience leading enterprise-scale transformations involving Billing, CPQ, CRM, ERP, and related operational platforms.
Familiarity with modern monetization platforms and billing technologies supporting complex pricing and packaging models.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

The annual base salary range for this position is $300,000 - $375,000 Base Salary.

With a fresh vision for how the world works.
Define and execute the vision for a modern, scalable Billing organization that supports subscription, usage-based, consumption-based, and future monetization models.
Establish executive dashboards and operating reviews that provide actionable insights into billing performance, retention trends, operational health, and business outcomes.

We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.