Ochsner Clinic Foundation

Patient Account Customer Service Rep - Ochsner Home Medical Equipment

New Orleans - New Orleans Region - Louisiana

Sponsorship not specifiedDetected 1 day ago

AccessibilityOutbound SalesCustomer SupportPharmacy PracticePatient CareCommunication

Stay score

odds of building a lasting career here

88Lottery-free

Cap-exempt (no lottery)100

Sponsors year-round100

Entry-level history60

PERM / green-card track50

Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 25 green-card filings in this occupation, 100% were for a worker who already held the job.

States it is exempt from the H-1B cap

In 33 Department of Labor filings, this employer states it is a nonprofit affiliated with an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Green-card follow-through: 96%

Of 24 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

Exceptional care starts with exceptional people.
For us, this is more than a job- it's a calling.
Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose.

Responsibilities

Ability to perform effectively under conditions of fluctuating workload.
Records and maintains transactions appropriately ensuring account balances and discrepancies are resolved within the prescribed period.
Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction.

Requirements

Required - High School diploma or equivalent
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process

Nice to have

Bachelor's degree
Preferred - Previous call center experience

Skills

Knowledge Skills and Abilities (KSAs)
Strong interpersonal skills

Benefits

Promptly replies and provides accurate information to customers regarding medical bill accounts via inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person.

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This listing is sourced directly from Ochsner Clinic Foundation's careers page and normalized into a canonical job model.