Cdpeacock

Cdpeacock

Rolex Specialist

Oak Brook, IL

Sponsorship not specifiedDetected 22 days ago
CRMSalesInventory ManagementLeadershipOrganizational SkillsMicrosoft Office

About the role

  • The Rolex Specialist is responsible for delivering a best-in-class client experience while supporting the operations and presentation of the Rolex environment.
  • This role serves as a brand ambassador, ensuring the highest standards of service are maintained in alignment with Rolex expectations.

Responsibilities

  • Support visual merchandising standards by assisting with set-up, replenishing supplies (e.g., boxes, bags, catalogs, beverages, receipt envelopes), and maintaining organization under cabinets.
  • Provide hands-on support to ABAs and ensure client experience stations are consistently stocked and maintained.
  • Collaborate closely with the Business Manager and Sales team to anticipate and communicate supply needs and product support.
  • Manage administrative responsibilities related to the Rolex experience, including handling day-to-day operational tasks and occasional local travel or errands as needed.
  • Maintain operational accuracy and uphold brand consistency across all touchpoints.
  • Partner with Sales Professionals to further engage CD Peacock's clients and build relationships.
  • Support client experience by assisting with service requests, warranties, and repairs, ensuring proper organization and follow-up coordination with the appropriate team members.
  • Utilize systems and technology (POS, CRM, Inventory Management Systems, Microsoft Office, Teams, and business-related applications) to support daily operations and administrative functions.
  • Comfortable in a support-focused, team-driven role that requires flexibility and multitasking.

Requirements

  • Must be able to stand for extended periods of time and remain present on the sales floor for the majority of the shift.

Nice to have

  • Prior experience in luxury retail, jewelry, or watches is preferred but not required.

Company info

  • At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication.
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This listing is sourced directly from Cdpeacock's careers page and normalized into a canonical job model.