Xometry Europe
Returns & Claims Associate
Georgia
Sponsorship not specifiedDetected 41 days ago
CRMLogisticsERPCommunicationProblem SolvingClaims Management
About the role
- This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions.
- The position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and continuous process improvement.
Responsibilities
- Register, review, and resolve customer and partner claims across multiple categories:
- Validate claim eligibility based on internal policies, contracts, and business rules
- Drive claims to resolution within defined SLAs
- Validate return requests and approvals
- Corporate events and team-building activities
Requirements
- Excellent French language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams
- 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution
- Align with warehouses, suppliers, and internal teams as required
Nice to have
- Experience in marketplaces, platforms, or B2B environments
- Exposure to contracts, SLAs, or policy-driven decision-making
- Experience working with ERP, CRM, or ticketing tools
- Data literacy and basic reporting skills
- Company-provided laptop and tools to set you up for success
- Collaborative and supportive team environment
- Professional growth and development opportunities, including training and skill enhancement
Benefits
- Language learning support - improve or learn new languages
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal opportunity
- equal opportunity employer.
Apply directly at Xometry Europe →Create a free account for alerts like thisView Xometry Europe immigration profile
This listing is sourced directly from Xometry Europe's careers page and normalized into a canonical job model.