Goosehead

Goosehead

Enterprise Retention Specialist I

Orlando

Sponsorship not specifiedDetected 8 days ago
Outbound SalesLeadershipUnderwriting

About the role

  • The Retention Specialist I is an entry-‑level role responsible for re‑-marketing existing clients whose policies are expiring, experiencing premium increases, or facing adverse underwriting actions.
  • This position blends sales expertise with high-‑touch service execution to ensure clients remain optimally placed with the right coverage solutions.
  • Specialists conduct reshops, present alternative policy options, and proactively identify opportunities to cross-‑sell additional products.

Responsibilities

  • Deliver a concierge‑level service experience while applying sales techniques to retain and grow accounts
  • Document all interactions, outcomes, and next steps in agency systems
  • Collaborate with team members and leadership to meet retention and productivity goals

Requirements

  • Maintain active state insurance license and complete required training

Benefits

  • Identify and pursue cross‑sell opportunities that enhance client coverage and agency revenue

This listing is sourced directly from Goosehead's careers page and normalized into a canonical job model.