Ttecdigital

Ttecdigital

Conversational AI Chat Bot Developer, Cognigy

Toronto, Ontario

Sponsorship not specifiedDetected 4 days ago
JavaScriptPythonJavaCode ReviewNLPLLMsProject ManagementCustomer SupportVoIP

About the role

  • Our vision is the same, a place where employees know they can thrive.
  • This is a hands-on, technical role for individuals skilled in technical development experience.
  • Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.

Responsibilities

  • Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
  • Deliver high-quality software on time.
  • Perform system analysis and project management duties for the successful completion of a project.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
  • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.

Requirements

  • Attend meetings and training as required.
  • Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
  • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.

Nice to have

  • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have

Company info

  • #LI-DD1 About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
  • We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
  • We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
  • As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements.

Equal opportunity

  • equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
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