Dhigroupinc

Associate Client Success Partner

Des Moines, IA

Sponsorship not specified$40k-$50kDetected 7 days ago

SalesforceCRMCustomer SuccessCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

Complete the internal demo certification and meet the criteria for the 6-month promotion readiness assessment.

Build independence in CRM and administrative tasks, completing them accurately and on time without requiring correction.
Grow product knowledge sufficient to support client-facing training sessions alongside your Senior CSP.
Shadow your assigned Senior CSP on client calls - taking notes, joining pre-call prep, and participating in post-call debriefs to build client knowledge.
Support the Senior CSP with client-facing materials, meeting agendas, and follow-up documentation.
Strong attention to detail and organization - able to manage multiple priorities with direction.
Prior experience in customer support, administrative, service, or client-facing role.

Working knowledge of Microsoft Office
High school diploma required
NOTE: This job description is not intended to be an all-inclusive list of duties and responsibilities, nor a listing of all skills and abilities required.

Bachelor's degree preferred, or equivalent experience.
Early exposure to sales concepts, data-driven thinking, or customer success practices.
Familiarity with or curiosity about AI tools and their application in a business environment.

Handle administrative tasks including CRM documentation, data entry, and account record maintenance in Salesforce and ClearanceJobs Admin.
Complete onboarding training modules, product certifications, and learning milestones on schedule.

Base salary/pay per year, plus 10% annual bonus at 100% of plan targets tied to company and individual performance.
$40,000 - $50,000 USD

Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events
This role allows us to invest in the next generation of Client Success talent, developing individuals from the ground up to strengthen the long-term health and continuity of our client success organization.
Develop a working understanding of account health signals, risk indicators, and expansion opportunities through ongoing observation and involvement.

As part of our Client Success team, you will work alongside an experienced Senior Client Success Partner to learn the craft of client success through hands-on observation and guided development.
Our team is focused on delivering an exceptional client experience - helping ClearanceJobs clients get the most out of their investment using tools like Salesforce and Tableau.
Connecting Futures Now!
DHI Group, Inc. is the parent company of career marketplaces, Dice and ClearanceJobs.
We connect candidates with career advice, resources and ultimately a dream job.
At DHI, we've built a workplace where great people do meaningful work.
This is the place to be, and we want you here with us.
Join a mission-driven company that puts its people first.
We're a collaborative, supportive team that lives by our "One Team" value - working together and winning together.
Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI.
92% of employees say DHI is a Great Place to Work - 35% higher than the average U.S. company.
We've built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups.
Come be part of something worth showing up for!

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This listing is sourced directly from Dhigroupinc's careers page and normalized into a canonical job model.