Lillio (formerly HiMama)

Lillio (formerly HiMama)

Account Manager

Canada, Remote · Director

Sponsorship not specifiedCAD 65k-CAD 105kDetected 84 days ago
SalesAccount ManagementOutbound SalesCustomer SuccessCommunication

About the role

  • We want to be upfront about what makes someone thrive in this role - and what might make it a frustrating fit.
  • You'll love it here if… - You're energized by high activity.
  • Closing a high number of smaller deals quickly, hitting monthly targets, and seeing the direct results of your effort is deeply satisfying to you. - You're a natural advisor.

Responsibilities

  • Build trusted, long-term relationships with a select book of high-value accounts.
  • Host webinars, training sessions, and best-practice workshops to drive engagement.
  • Lead renewal conversations and proactively mitigate churn risk.
  • [~70%] Drive expansion and adoption across the broader customer base
  • Manage a structured pipeline of expansion opportunities from initial outreach through to closed-won and full adoption.
  • Collaborate with Marketing and Customer Success on campaigns, webinars, and playbooks that generate demand.

Requirements

  • 3-5+ years of account management, sales, or customer-facing experience in SaaS or a related industry.
  • Demonstrated success in upselling or expansion sales, with a track record of meeting or exceeding revenue goals.
  • Strong consultative selling skills - you know how to uncover pain points and connect them to real solutions.

Compensation

  • Lillio Perks -- Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year.

Benefits

  • Conduct regular check-ins and business reviews to monitor health, usage, and satisfaction.
  • Run product demos, discovery calls, and education sessions to showcase Lillio's full capabilities.

Company info

  • If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.
  • Lillio is a Series B, private-equity backed company and we're proud to be part of the Bain Double Impact portfolio.
  • Lillio is recognized as an industry leader, most recently selected in 2025 by Time Magazine as one of the world's top EdTech companies.
  • Lillio Account Management
  • Lillio's customers are at the heart of everything we do.
  • Our Account Management team plays a pivotal role in helping childcare centers grow, streamline operations, and deliver exceptional experiences for families - and this role sits right at the center of that mission.
  • We're looking for a driven, consultative Account Manager to join our team and take ownership of expanding adoption of Lillio's platform across our existing customer base.
  • Reporting to the Manager, Account Management, this is an exciting opportunity to directly influence revenue growth while building genuine, lasting relationships with childcare owners and directors.
  • As a trusted advisor within your portfolio, you'll balance deep relationship management with a high-volume, proactive outreach motion - uncovering expansion opportunities, driving product adoption, and helping customers unlock more value from Lillio every day.
  • [~30%] Own and grow a portfolio of high-value existing customers
  • At Lillio (formerly HiMama), we are a mission driven business with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff.
  • We are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children's successful development and learning: relationships, play, creativity, and loving, nurturing caregiving.
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This listing is sourced directly from Lillio (formerly HiMama)'s careers page and normalized into a canonical job model.