ServiceTitan

Customer Success Manager, Enterprise

US Remote

Sponsorship not specifiedDetected 4 days ago

Product ManagementProject ManagementAccount ManagementRecruitingOnboardingCustomer SuccessLeadershipCommunicationAdaptabilityOrganizational Skills

About the role

Max represents our highest level of customer partnership - combining automation strategy, elevated customer success engagement, and measurable growth outcomes into a unified revenue ecosystem.
If you are passionate about helping contractors scale through automation, thrive in high-visibility and high-stakes environments, and want to shape the future of ServiceTitan - the Max team is where you belong.
Be Human With Us: Being human isn't about checking every box on a list.

Manage a Max Portfolio
Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes.
Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals.
Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategies.
Partner with customer leadership teams to align frontline execution with executive growth strategy.
Deliver an Elevated Max Experience
Partner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integration.
Support participation in beta programs and early-access initiatives when aligned to customer strategy and readiness.
Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion.
Here's how we'll support you in doing some of the most impactful work of your career:

4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role.
Experience managing high-touch, complex SaaS accounts with executive stakeholders.
Strong executive communication skills and ability to confidently facilitate business reviews.
Proven ability to analyze data sets and translate insights into strategic recommendations.
Experience working cross-functionally with product, sales, and/or implementation teams.
So, if you have the skills but are hesitant to apply because of your background, apply anyway.

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Own a portfolio of 20 Max customers, executive visibility, and strong growth potential.
Help customers operationalize automation into daily workflows to increase stickiness and long-term expansion potential.
Act as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experience.
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.