Astreya
Network Operations Engineer II
Denver, CO · Mid · Contract
Sponsorship not specified$73k-$115kDetected 12 days ago
Incident ResponseJiraCiscoNetwork MonitoringCommunicationCollaborationProblem Solving
About the role
- The Tier 2 Engineer will be responsible for complex cases and driving them to resolution.
Responsibilities
- Perform fault isolation and resolution on Layer 0 and 1 network issues.
- Manage and escalate critical events, communicating clearly and concisely with stakeholders.
- Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
- Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.
- Incident Response & Escalation Support
- Own incident response processes, including escalations to higher-level support teams when necessary.
- Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
- Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
- Support network optimization efforts, participating in scaling initiatives.
- Document and optimize operational processes and procedures, ensuring alignment with best practices.
Requirements
- Schedule TBD, Likely 4x10 - weekends likely required
Skills
- Expertise in Optical or IP networking.
- Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.
- Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
- Advanced knowledge of troubleshooting transport/transmission networks and transceivers.
- Experience capturing and analyzing network traffic for troubleshooting.
- Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
- Strong analytical skills, problem-solving mindset, and ability to work autonomously.
- Excellent communication and documentation skills for incident tracking and resolution.
- Proven ability to work in a fast-paced, mission-critical environment.
- Bachelor's degree in Computer Science, Networking, or a related field (or equivalent experience).
- 3+ years of network operations experience, with a focus on IP and Optical networks.
- Soft Skills & Work Ethic
Compensation
- $72,960.00 - $115,200.00 USD (Salary)
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position.
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Basic and Supplemental Life Insurance
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
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This listing is sourced directly from Astreya's careers page and normalized into a canonical job model.