SpotOn
Client Success Partner
Royal Oak, MI
No sponsorshipDetected 27 days ago
Account ManagementCustomer SuccessCommunicationCollaboration
About the role
- From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
- If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
- We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process.
Responsibilities
- Identify at-risk accounts and implement mitigation strategies using standardized processes.
- Collaborate with Rates and Product teams to support expansion efforts.
- Partner with internal teams to ensure consistent account management practices.
- Optimize use of automation and reporting tools to manage high-volume portfolios.
Requirements
- Work authorization in the U.S. is required.
Nice to have
- 5 years of professional experience in customer success or related roles.
- Experience in fintech or SaaS environments preferred.
- Bachelor's degree in Business Administration, Communications, Marketing or a related field required.
Skills
- Proven ability to manage large portfolios efficiently.
- Strong consultative and communication skills in low-touch environments.
- Experience with adoption campaigns, automation, and standardized processes.
- Skilled at leveraging data to identify retention and growth opportunities.
- Cross-functional collaboration experience.
Benefits
- Own a portfolio of strategic accounts, monitoring engagement and health at scale.
- An equivalent combination of education and experience may be considered.
Visa & Work Authorization
- Work authorization in the U.S. is required.
This listing is sourced directly from SpotOn's careers page and normalized into a canonical job model.