learningexplorer
K-12 Product Support Specialist
Meridian, Mississippi
Sponsorship not specifiedDetected 16 days ago
Account ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementMicrosoft Office
About the role
- This position plays a critical role in reviewing purchasing documentation, provisioning licenses, conducting periodic audits, and ensuring alignment between customer agreements and system access.
- This opportunity is well-suited for someone early in their career who is interested in education, customer success, operations, or edtech.
Responsibilities
- Review and process purchasing documents (e.g., contracts, POs) to ensure accuracy and alignment with licensing terms
- Maintain accurate records of customer licenses, usage, and renewal timelines
- Collaborate with Sales and Customer Success to support renewals and expansions
- Customer Support
- Respond to customer inquiries related to licensing, access, and general support needs
- Ensure timely follow-up and resolution to maintain strong customer satisfaction
- Track tasks, timelines, and deliverables across licensing and customer support workflows
- Maintain internal systems, documentation, and trackers to ensure accurate and up-to-date information
- Support cross-functional coordination with Product, Content, Services, and Sales teams
- Process & Administrative Support
Benefits
- 1-3 years of experience in education, customer support, operations, licensing, or edtech
Company info
- Manage licensing for new and returning K-12 customers, including setup, renewal, and adjustments
- Support onboarding activities by ensuring customers are properly licensed and ready for use
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