Keeper Security

Manager, Customer Success Management (AMER)

Remote, US

Sponsorship not specifiedDetected 60 days ago

CybersecurityProduct ManagementSalesforceCRMSalesLead GenerationCustomer SuccessCustomer SupportZero TrustCommunicationProblem SolvingMentoring

About the role

The Manager of Customer Success Management, AMER will be responsible for managing a group of North America's CSM team.
This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team.
This is a strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.

Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
Drive revenue retention via a highly efficient, scalable customer renewal engine
Help directly manage Tier 1, high priority client relationships
Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper's footprint within existing customer portfolio
Own the optimization of contracts and other documents supporting renewals
Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging

4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required
Proven track record of meeting or exceeding sales targets held by a sales team
Ability to construct, present and execute territory-level sales strategies
Ability to adapt in a fast-paced, ever-changing market environment
Strong problem-solving skills, with the ability to handle challenges and find creative solutions
Ability to travel up to 20% of the time
Bachelor's degree in Business, Marketing, or a related field
explicit consent where required

Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally.
Keeper is published in 23 languages and is sold in over 150 countries.
About Keeper
Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment.
Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
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Recruitment agencies (where applicable)
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Retention
You opt into our talent database for further retention by providing consent (extended retention)

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Proactively monitor assigned client health through quantitative and qualitative means

You opt into our talent database for further retention by providing consent (extended retention)

This listing is sourced directly from Keeper Security's careers page and normalized into a canonical job model.