Talentmanagementsolution

Talentmanagementsolution

Senior Account Manager

Canada - Toronto - Ontario · Senior

Sponsorship not specified$90k-$100kDetected 31 days ago
CRMAccount ManagementForecastingCadenceLeadership

About the role

  • Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
  • Headquartered in Canada, Jonas Software has a global footprint with offices around the world.
  • We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Responsibilities

  • Own and manage a portfolio of channel partners using Points at Work, including resellers, agencies, distributors, or other indirect go-to-market relationships as relevant.
  • Act as the primary relationship and commercial lead for named partners, building trusted working relationships with commercial, operational, marketing, loyalty, digital, support, and programme stakeholders.
  • Develop and maintain robust partner account plans covering relationship objectives, programme performance, stakeholder mapping, renewal readiness, risks, service issues, adoption priorities, and measured growth opportunities.
  • Lead regular business reviews, governance forums, and working sessions with partners, ensuring there is clear visibility of performance, open actions, priorities, and next steps.
  • Partner closely with delivery, product, support, operations, analytics, finance, marketing, and leadership teams to ensure commitments are met, issues are resolved promptly, and the partner experience is coherent.
  • Drive strong retention and renewal readiness across the portfolio through proactive stewardship, credible partner engagement, and clear control of risks, dependencies, and service commitments.
  • Help partners maximise value from Points at Work through stronger adoption, usage, reporting, promotional activity, campaign planning, and service improvement.
  • Identify and progress sensible expansion opportunities within the existing partner base, including wider rollout, increased usage, additional services, or selected cross-sell opportunities.
  • Support commercial discussions with partners, including renewals, scope changes, pricing conversations, and contract-related working sessions in conjunction with leadership and relevant functional teams.
  • Serve as an escalation point for day-to-day partner issues, helping restore confidence, clarify ownership, and keep actions moving with pace and discipline.

Compensation

  • The expected base salary range for this role is between $90,000 - $100,000 CAD, depending on experience and qualifications
  • Jonas Software supports over 60,000 customers in more than 30 countries.
  • Across our broader network, we support a global workforce of more than 30,000 employees.

Benefits

  • Maintain a clear view of partner health across the portfolio, identifying commercial, operational, relationship, service, or adoption risks early and driving disciplined mitigation plans.

Company info

  • Jonas Software supports over 60,000 customers in more than 30 countries.
  • We employ over 6,000 skilled professionals, including industry experts and technology specialists.
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