McKesson
Glide Customer Success Manager
USA, TX, Irving
Sponsorship not specifiedDetected 4 days ago
Project ManagementJiraSalesExcelOnboardingCustomer SuccessCustomer SupportCommunicationMicrosoft Office
About the role
- McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
- Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
- We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
Responsibilities
- Implement and support applications and/or hardware for one or more products or functional areas.
- Provide implementation support, including installation, calibration, testing, troubleshooting, documentation, and training.
- Provide analytic support throughout the implementation process to ensure a successful link to business objectives and goals.
- Provide ongoing customer support.
- Assist with analytics and create assessments to support quarterly business reviews (QBRs).
- Communicate in a timely manner with internal and external customers to support on-time delivery.
- Support and maintain product go-lives.
Requirements
- A large percentage of time performing computer-based work is required.
Nice to have
- Preferred experience with practice management systems, managed care, or finance, billing, collections, and payor relations.
Skills
- Strong communication and presentation skills for both client-facing and internal interactions.
- Additional Knowledge & Skills
- Strong written and verbal communication skills.
Compensation
- We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.
Benefits
- Perform and track customer implementations, complete customer onboarding to the Glide Health product, and maintain practice data connections.
- Analyze Glide Health data, manage MicroStrategy reports, and provide ongoing training.
- Coordinate the onboarding and termination of practices using Glide Health.
- Deliver self-contained education products.
- Train practices on the Glide Health product.
- Glide Health Implementation & Connectivity
- Glide Health Training
Company info
- Demonstrated experience managing highly visible, strategic, and demanding customers with resilience.
- Consult with customers on implementation requirements.
Equal opportunity
- Equal Opportunity Employer
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This listing is sourced directly from McKesson's careers page and normalized into a canonical job model.