Hot 8 Yoga
Customer Service Representative
Beverly Hills, CA
Sponsorship not specifiedDetected 20 days ago
Customer SupportCommunication
About the role
- Our philosophy is rooted in connection and in the belief that true transformation begins when individuals step into purpose-driven work.
- Hot 8 Yoga Customer Care Team8 Hot 8 Yoga is looking for passionate, high-energy individuals to join our Customer Care Team (TEAM8).
- As a TEAM8 member, you are critical to protecting our brand reputation, upholding our Credo: Hottest.
Responsibilities
- Manage and prioritize client inquiries via the info@hot8yoga.com email and other digital support channels.
- Manage client accounts in MBO, including processing purchases, managing membership changes (freezes, terminations), and addressing account status icons (e.g., 'Delinquent Accounts,' 'NO ACCESS,' 'DECLINED MEMBER').
- Maintain a professional demeanor while working, communicate respectfully, and clock in/out on time using Rippling. $18.05/hr + commission
Skills
- Provide top-tier customer service over the phone and email to proactively address member concerns and ensure long-term satisfaction.
- Identify opportunities to improve the client experience through special offerings or membership enhancements.
- Process all sales accurately through the Mindbody (MBO) point-of-sale system.
- SERVICE EXCELLENCE & COMMUNICATION Handle all incoming calls and emails efficiently, ensuring rapid and accurate resolution.
- Consistently provide empathetic and professional communication that reinforces the positive community aspect of Hot 8 Yoga.
Benefits
- If you are passionate about wellness and looking to contribute to a professional, supportive, and mission-driven environment, we'd love to hear from you!
Company info
- About Hot 8 Yoga At Hot 8 Yoga, we embody the practice we teach.
- We offer a wide range of class styles, so there's space for every level and every body and our studios are sleek, spotless, and intentionally hot.
- We are more than a yoga studio, we are a community.
- Powered by heat, movement, and community, we are the premier hot yoga studio coast to coast with locations across California and New York City.
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This listing is sourced directly from Hot 8 Yoga's careers page and normalized into a canonical job model.