Spellbook

Customer Success Manager

Remote - Canada · Mid

Sponsorship not specifiedDetected 112 days ago

Email MarketingHubSpotSalesAccount ManagementRecruitingCustomer SuccessCommunicationProblem SolvingPublic SpeakingAdaptability

About the role

The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients.

Build strong relationships with key stakeholders to drive satisfaction and loyalty.
Design and send targeted emails to engage legal professionals resistant to traditional meetings.
Deliver tailored presentations and product demonstrations to meet client needs.
Analyze usage data to identify patterns, drive engagement, and demonstrate ROI.
Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities.
Troubleshoot technical issues, collaborating with support and product teams to resolve them.
We're seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients.

3+ years of customer success, account management, or sales experience in a SaaS startup.
Proven success managing mid-market and enterprise accounts.
Familiarity with HubSpot and Stripe.
Other responsibilities as required.
Proficiency in tools like MixPanel for data analysis.
Experience with legal technology or AI tools.
Familiarity with customer success platforms.
Strong sales acumen and objection-handling skills.
Excellent communication and relationship-building abilities.
Experience creating QBRs and email campaigns to engage customers.
Data-savvy, able to generate insights and demonstrate ROI.
Problem-solving skills for technical challenges.
Adaptability and independence in a fast-paced startup environment.
Training in consultative sales methodologies (e.g., Sandler).

Spellbook uses industry benchmark data to establish compensation bands for all roles.
The salary range listed for a position reflects the expected total wage range for the role-including base salary and on-target commissions, where applicable-and may span multiple career levels.
Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level.
In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs.
Full details will be shared during the interview process.

Spellbook is the most comprehensive AI copilot for transactional lawyers.
It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision.
Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.
We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures.
The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.
This is an existing vacancy
Lead onboarding and training for new customers, ensuring effective adoption of Spellbook's platform.

This listing is sourced directly from Spellbook's careers page and normalized into a canonical job model.