MetTel

Warehouse Quality Manager

New York, New York, United States

Sponsorship not specified$150k-$170kDetected 12 days ago

Data AnalysisOutbound SalesSupply ChainLogisticsProcess ImprovementCadenceLeadershipCommunicationPublic Speaking

About the role

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services.
We simplify communications and networking for business and government agencies.
We believe that each team member is a key to the success and sustainability of the group.

Identify and lead structured improvement initiatives across outbound and inbound operations
Run root cause analysis on recurring errors and quality failures; drive corrective actions to completion and verify they stick
Build a cadence of improvement - regular reviews, prioritized problem lists, and visible progress tracking
Partner with domain managers to surface floor-level issues and translate them into solvable process problems
Build the warehouse SOP library from the ground up - document how work is actually done, then standardize and improve it
Own the onboarding and training documentation that supports consistent execution across team leads and ICs
Own the KPI infrastructure - design and maintain dashboards, scorecards, and shift reports that give leadership and managers reliable operational visibility
Partner with domain managers to define meaningful targets and build team lead accountability into the weekly performance rhythm
Own the weekly performance review cadence - prepare, facilitate, and follow up
Stand up the warehouse's first outbound QC function - define inspection criteria, build the process, and hire/develop 1-2 QC staff

3+ years in warehouse operations, supply chain, or logistics, with a track record in process improvement, quality, or analytics
This is a cross-cutting role that serves both domains, reports directly to the VP, and earns influence through expertise and consistency rather than direct authority.
Experience building operational infrastructure from scratch - SOPs, KPI systems, or QC functions - not just inheriting and maintaining them

Hands-on experience writing SOPs in a fast-moving warehouse or fulfillment environment
Continuous improvement methodology experience (Lean, Six Sigma, or equivalent) strongly preferred
Builder mindset - energized by creating structure where little exists; doesn't need things to be figured out to get started
Influence without authority - earns credibility with domain managers through expertise, consistency, and follow-through
Customer orientation - treats escalations as signal, not noise; takes quality failures personally
Operational credibility - has been on the floor; understands how warehouse work actually gets done and why processes break
comfortable designing dashboards, interpreting operational data, and presenting findings to leadership
Competencies
The salary range reflected is a good faith estimate of base pay for the primary location of the position.
The U.S. pay for this position is up to $150,000-170,000 annually.
Your recruiter can share more about the specific salary range for the job location during the hiring process.
Keywords: Warehouse, QualityManager, WarehouseQuality

The salary range reflected is a good faith estimate of base pay for the primary location of the position.

Focus initial QC coverage on outbound order accuracy: verify orders are correct, complete, and meet shipment standards before leaving the building
SOP coverage % (documented and current)

Warehouse, QualityManager, WarehouseQuality
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net

nd considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation

This listing is sourced directly from MetTel's careers page and normalized into a canonical job model.