Nocd

Intake Specialist (Full-Time)

Remote (United States) · Full-time

Sponsorship not specified$10k-$30kDetected 18 hours ago

SalesOutbound SalesExcelERPCustomer SupportLeadershipCommunicationCritical ThinkingMentoring

About the role

This is not a traditional, transactional customer service or call center role.
As a Member Advocate (Intake Specialist), you are the critical bridge between a person suffering in silence with OCD and the life-changing evidence-based Exposure and Response Prevention (ERP) therapy they desperately need.
When a potential member calls NOCD, they aren't just looking to schedule an appointment-they are often sharing their deepest anxieties, fears, and vulnerabilities with you.

Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact.
Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery.
Your job is to sit in empathy with them, deeply listen to their experience, and build instant trust.
Drive Enrollment Conversions: Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact.
Implement Feedback: Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery.
Crisis Hotlines / Peer Support Specialist / Treatment Coordinator: Deeply trained in active listening, de-escalation, and holding space for raw human emotion, combined with a desire to work in a fast-paced, performance-driven environment.
Today, NOCD manages the largest community of OCD patients in the world-and we're just getting started.
Use data, technology, and critical thinking to drive measurable improvements in member outcomes and business performance.
Build your career in a high-growth environment where ownership, innovation, and execution are valued and rewarded.

1-3 years of experience in a consultative sales, enrollment, or high-stakes intake environment where you were measured against performance metrics/KPIs.
Exceptional emotional stamina and the ability to pivot seamlessly from a deeply empathetic emotional conversation to a structured enrollment close.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, NOCD is the place for you.

We find that the professionals who excel in this role don't come from high-volume, resolution-focued customer service.
Instead, they usually have a unique blend of human-centric interviewing and goal-driven conversion experience.
Who Thrives Here (Preferred Backgrounds): We find that the professionals who excel in this role don't come from high-volume, resolution-focued customer service.
High School Diploma or GED required
Bachelor's degree in Psychology, Social Work, Communications, or a related field is strongly preferred.

Competitive salary and benefits package, including Medical, Dental, Vision, and a 401K plan with a Company Match.
About NOCD NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment.
OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions.
Members can access licensed mental health professionals with specialized training in OCD, receive video-based teletherapy, and engage with tech-enabled tools and moderated communities for continuous support.
Help scale one of the fastest-growing specialty behavioral health organizations in the world.
Contribute to a mission that helps people reclaim their lives from one of the world's most disabling mental health conditions.
Play a role in shaping the future of NOCD as we expand beyond OCD into additional behavioral health specialties.

This listing is sourced directly from Nocd's careers page and normalized into a canonical job model.