THE Canadian Press

THE Canadian Press

Technician Specialist (IT Support and Automation Specialist)

Toronto, Ontario, Canada · Full-time

Sponsorship not specified$70k-$85kDetected 16 days ago
AzureCybersecurityCustomer SupportCommunication

About the role

  • This position is expected to work rotational shifts, including early and late hours.
  • Troubleshoot hardware, software, network, access and application issues.
  • Help users adopt and use new technologies, including business applications, workflow tools and AI-enabled tools.

Responsibilities

  • Provide timely support for user and client requests, resolving issues directly or escalating them when needed.
  • Act as a point of contact for device, application, account and access-related support.
  • Install, configure, upgrade and support Windows, macOS and mobile devices, including endpoint management.
  • Support Microsoft 365, Active Directory, Azure AD, onboarding, offboarding and access changes.
  • Assist with patch management, device compliance, endpoint security, antivirus/EDR alerts, MFA and other security-related support activities.
  • Use scripting or automation where appropriate to support repeatable tasks and improve support processes.
  • Create and maintain support documentation, procedures, checklists and user guides.
  • Provide technical support for critical business events, including lockups, elections, budget days and other time-sensitive operational needs.
  • Assist in the ongoing improvement of IT support processes and service delivery.
  • Technician Specialist (IT Support and Automation Specialist) - Full Time Toronto, ON The Canadian Press is looking for an experienced IT professional to join its Information Technology team in Toronto.

Requirements

  • Experience supporting Microsoft 365, Azure AD, Apple devices, Adobe products and common business applications.
  • Experience with endpoint management, patching, device compliance and security.
  • Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
  • Experience or interest supporting AI tools, automation tools or new workplace technologies.
  • Ability to balance competing priorities, respond to urgent issues and work effectively with users across the organization.
  • If you are feeling excited about this posting but not sure if you meet all of the criteria, we encourage you to apply anyway.

Skills

  • Formation en technologies de l'information, en systèmes informatiques ou dans un domaine connexe, ou expérience professionnelle équivalente.
  • Trois à cinq ans d'expérience en assistance informatique.
  • Solide expérience dans l'assistance technique pour Windows, macOS et les appareils mobiles.
  • Expérience dans la gestion des terminaux, l'application des correctifs, la conformité des appareils et la sécurité.
  • Solides compétences en dépannage, qu'il s'agisse d'appareils, d'applications, de services d'accès ou de services infonuagiques.
  • De solides compétences en communication, avec la capacité d'expliquer clairement des questions techniques à des utilisateurs non initiés.
  • Expérience ou intérêt pour les outils d'IA, les outils d'automatisation ou les nouvelles technologies en lieu de travail.
  • La maîtrise du français est un atout.
  • Certifications A+, Microsoft, gestion des terminaux, cybersécurité ou autres certifications liées aux technologies.
  • Veuillez postuler ici avant le 21 juillet 2026.
  • Échelle de rémunération:
  • Le salaire de base pour ce poste varie de $70,000 to $85,000 par année.

Compensation

  • The base salary for this role ranges from $70,000 to $85,000 per year.

Benefits

  • We especially welcome applications from women, Indigenous persons, members of visible minorities and persons with a disability.
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