Instridehealth

Instridehealth

Senior Manager of Coaching Operations & Academy

Remote, US · Senior

Sponsorship not specified$74k-$83kDetected 5 days ago
Data VisualizationComplianceForecastingAuditingProcess ImprovementHIPAAPatient CareResearchLeadershipCommunicationMentoring

About the role

  • Reporting directly to the Senior Director of Coaching, you will serve as the primary operational, workflow, and training resource for the department while maintaining and modeling the foundational excellence of the Coach Manager tier.
  • This is an infrastructure, process, and resource-focused position rather than a live care-delivery role.
  • This role requires demonstrated experience leading teams and supporting manager-level operations

Responsibilities

  • Operational Workflow Design & Execution
  • Partner with the Senior Director and Senior Manager of Coaching Services to translate departmental priorities and team needs into structured, streamlined workflows that eliminate administrative friction and improve overall care delivery efficiency.
  • Support the development and maintenance of coaching resources and tools ensuring consistent and effective platform usage across all coaching cohorts.
  • Address workflow pain points surfaced by the Coaching team, implementing effective solutions that support quality care delivery.
  • Supervise and develop an operational lead, providing clear direction, performance oversight, and professional growth support.
  • Develop and maintain data tools and dashboards that help Coach Managers easily track, interpret, and act on team performance trends.
  • Partner with Product and Technology to identify and prioritize AI, automation, and data visualization tools that directly reduce coach administrative burdens like chart auditing and documentation.
  • Collaborative Leadership & Influence: Proven ability to partner effectively within a Coaching Leadership Team, balancing strategic priorities with day-to-day operational realities while building alignment across teams and stakeholders without direct authority.
  • Process Improvement & Workflow Design: Proven ability to analyze complex operations, identify inefficiencies, and design scalable workflows that improve team execution, efficiency, and quality.
  • Data-Driven Decision Making: Strong analytical skills and experience using operational dashboards, utilization metrics, audit data, and performance trends to identify opportunities and implement effective solutions.

Requirements

  • Coaching Operations Expertise: Strong understanding of coaching performance metrics, operational excellence, and team accountability.

Compensation

  • The expected annual salary for this role is between $74,000-$82,500.
  • Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, licensure, etc.

Benefits

  • We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
  • Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field required (Master's degree preferred).
  • Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
  • Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
  • Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)
  • Develop and evolve learning pathways, advanced skill tracks, and leadership development frameworks that support coach and manager growth.
  • Identify skill gaps, emerging training needs, and performance trends across teams to inform improvements to scalable training programs, resources, and continuous learning initiatives.
  • Training & Capability Development: Experience translating operational frameworks, playbooks, guidelines, and rubrics into effective training materials, onboarding programs, learning pathways, and development resources.

Company info

  • InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.
  • Team InStride Health: Our Core Values
  • Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
  • Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
  • InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it.
  • Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes.
  • We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking.
  • Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.
  • Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
  • Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.
  • We all belong.
  • We are in this together, and we never worry alone.
  • We believe in each other and recognize that every voice matters.
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This listing is sourced directly from Instridehealth's careers page and normalized into a canonical job model.