Zendesk

Zendesk

Senior Solutions Consultant

San Francisco, California, United States of America · Senior

Sponsorship not specified$226k-$338kDetected 5 days ago
AWSGCPAzureCloud PlatformsMachine LearningNLPLLMsProduct ManagementProduct StrategySalesCustomer SuccessCustomer SupportZendeskLeadershipCommunicationCollaboration

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES).
  • Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.
  • Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.

Responsibilities

  • Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value.
  • Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution., Ensuring each solution aligns with customer goals and compliance standards.
  • Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy.
  • Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement.
  • Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities.
  • Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.
  • We're leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale.
  • Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape.

Requirements

  • 5+ years of presales or solutions consulting experience in SaaS, CX, enterprise software environments, or equivalent experience in similar environments.
  • Strong knowledge of web/scripting technologies and SaaS architectures.
  • Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
  • Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
  • Willingness and ability to travel as required
  • Technically Fluent: You have a deep curiosity for how AI and automation are reshaping customer experience.
  • Collaborative Influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust.
  • Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact.
  • Who You Are:
  • Strategic & Consultative: You think beyond features. Framing solutions around measurable customer outcomes.
  • Customer-Obsessed: You listen deeply, empathize authentically, and design with the customer at the center.

Nice to have

  • Bachelor's degree or equivalent work experience (graduate degree a plus).

Skills

  • Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
  • Excellent interpersonal, communication, presentation, and writing skills.

Compensation

  • Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Company info

  • Job Description Job Description At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES).
  • This role must attend our local office for part of the week.
  • We are an AA/EEO/Veterans/Disabled employer.
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This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.